Back to top

[Cần Thơ] - Giám Sát Chăm Sóc Khách Hàng

Mức lương : 
Hạn nộp hồ sơ: 
04/03/2021

Thông tin tuyển dụng

Kinh nghiệm: 
2 năm
Chức vụ: 
Trưởng nhóm
Giới tính: 
Nam/ Nữ
Loại hình làm việc: 
Chính thức
Bằng cấp: 
Cao đẳng trở lên
Địa điểm làm việc: 
Ngành nghề: 
Mô tả công việc: 

*** Training and Development
- Conduct Workshop/Training for TA and Operation
- Suggest courses to Academic/HO
- Operation Officer and TA Development
*** Property management
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
*** Staff supervising
- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule
*** Inventory
- Responsible for appropriate forecast and ordering of books and materials for centre use
*** Course administration
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources.
- Monitor ILA parents to make sure all information correct
*** Class schedule
- Work closely with sales and care team to merge or fill classes to burn revenue
- Monitor all class to alert CM to avoid delay or cancel
- Work close with sales and care team to forecast new classes
*** Scheduling
- Supervise SE to make sure smart and correct scheduling
- Work with AM to monitor and forecast teachers on time
*** TA management
* Teaching Assistant recruitment
- Forecast TA
- Recruitment process
- Induction
* Scheduling
- Scheduling (Class/Substitution/Supervision/Level Testing)
- Supporting Tasks
- Taking class when requested
- Cover absent TA/absent Level Tester when requested
- Arrange right TA for right class
- Smart Scheduling
* Remuneration
- TA Salary/Scale raise
- Contract
- Loyalty Award
- Excellent Award
- Leave and Termination
* TA Performance management
- Observation: conduct, corrective action
- Performance Appraisal
- Disciplinary Process
- TA SS: conduct, follow up improvement action
Social/Motivation activities

Yêu cầu công việc: 

* Qualifications
- Prefer 03 years working experience in foreign company and in service product
- Prefer working experience in an educational organisation
- University graduated
- Ability to work independently and as part of a team
- Fluent in both English and Vietnamese
* Skills
- Leadership/ownership
- Management skills
- Team building and Communication skills
- Problem solving skills
- Training and coaching skills
- Well-organise and detail management
- Ability to work independently and as a part of the team
+ Fluent in both English and Vietnamese (Upper - intermediate level)
+ Familiar with Microsoft Office
+ Be able to work on shifts and travel

Yêu cầu hồ sơ: 

Tên liên hệ: Ms Hoàng Anh
Địa chỉ: 146 Nguyễn Đình Chiểu, Phường 6 , Quận 3 , Hồ Chí Minh , Viet Nam
- Please send your application by online, email or direct to

Nhận hồ sơ bằng ngôn ngữ: Tiếng Anh

Nộp trực tiếp tại công ty
Ứng viên trực tiếp đến công ty để nộp đơn ứng tuyển.

Địa chỉ:  ILA Tây Đô: 38A-38B Nguyễn Trãi, phường Tân An, Quận Ninh Kiều, Cần Thơ

Thông tin liên hệ

Tên công ty: 
CTY TNHH ILA VIỆT NAM
Địa chỉ công ty: 
38A-38B Nguyễn Trãi, phường Tân An, Quận Ninh Kiều, Cần Thơ
Người liên hệ: 
Ms Hoàng Anh
Xin lưu ý: 
Ghi rõ "Biết đến tin tuyển dụng tại Vieclamcantho.info" khi nộp hồ sơ cho chúng tôi. Xin cảm ơn!